Comments and Complaints

Your views are important to us and we welcome your comments and suggestions. They help us to know what we are doing well and where we can do better. Please let us know what you think by filling out our online survey below.

Duty of Candour

As an organisation we recognise the importance of openness and honesty. When things go wrong we will acknowledge where we went wrong, and we will be clear and swift in our apology. We will take responsibility and put in place what is required to reduce risk and improve the way that we care so that you can remain confident in the service that we provide.

Complaints

We are focused on providing the best care and support that we can. However we are aware that sometimes we may not get it quite right. If that happens we would like to know about it as soon as possible. This will help us to give you the service you deserve and help us to improve our services for others.

We will focus on trying to put right whatever is causing you concern. If you do have an issue you wish to bring to our attention please email enquiries@pah.org.uk or call us on 01372 461827.

A copy of the Complaints Procedure is available below or from reception on request.