We offer dedicated specialist palliative care advice for health and social care professionals working within care settings.

This service will provide you with timely, specialist advice from skilled palliative care nurses and clinicians, which will enable you to improve the experience of dying for a patient and for you to feel supported through this difficult time.

Who we are

Princess Alice Hospice has a national reputation for providing palliative and end of life care. We are currently rated as outstanding by the CQC in all 5 inspection domains; Safe, Effective, Caring, Responsive and Well-led. Our latest report is here.

We are also a recognised centre for providing an excellent standard of palliative care education both nationally and internationally.

We understand the needs of our local community and have the knowledge and expertise to support other health and social care professionals caring for people with palliative care needs and at the end of life.

Our nurses and clinicians have a wealth of experience caring for people with a terminal diagnosis and multiple co-morbidities.

What help and advice we can offer

We are here to offer advice on a wide range of areas such as symptom management, psychological and practical support, future planning of care including Advance Care Planning, difficult conversations, carer support and guidance on what to do after a death.

We are happy to discuss potential referrals to our hospice services, should you be unsure whether this is appropriate.

How we can help

We are able to respond to your queries between 9am and 6pm 7 days a week. Out of these hours you are still able to leave an email or message and we will respond as soon as we can during our next working hours.

Give us a call anytime from 9am – 6pm

Send us an email and we’ll get back to you as soon as we can

Frequently Asked Questions

Who will answer my call?

Our advice line is staffed by Specialist Advisors all of whom have extensive palliative care experience.

Who is funding the service?

The service is funded by Surrey Downs Integrated Care Partnership.

How can I make a referral?

This service is to provide help and advice regarding patients not under the care of Princess Alice Hospice. If you are unsure whether you need to refer a patient to Princess Alice Hospice Services, we are happy to discuss this with you and support a referral if appropriate.

Are there any other services that I can refer patients/carers to?

Yes we also have a Wellbeing service and Compassionate Neighbours programme, both of which we are happy to discuss with you.

Can you provide personal care and support for patients at home?

Unfortunately not, this is an advice line only, but we may be able to signpost you to services that can offer this kind of support.

Can we contact you in an emergency?

This is not an emergency service, but we are available to offer advice and information to you regarding your patients in the community with palliative care needs.

How can you provide Wellbeing sessions as households are isolating?

We are adapting to this unique situation whilst continuing to support our patients and carers, through video consultations/sessions via Zoom. We cannot replace our face to face interaction with video consultations but it is proving to be a very good way of keeping us together for as long as we have to stay apart. For more information please visit www.pah.org.uk/wellbeing

Where can I find information on support for people living with life limiting illness who want to live as fully and independently as possible?

Our Wellbeing Centre offers a variety of sessions which can help patients to build confidence and gain control of their lives. We are happy to receive new referrals. For more information please visit www.pah.org.uk/wellbeing

Feedback survey

Your views are important to us and we welcome your comments and suggestions. They help us to know what we are doing well and where we can do better.

Please feel free to email us at helpandadvice@pah.org.uk to let us know what you think, or you can fill out our online survey via the link below.